Privacy Policy

This Privacy Policy explains how Lion88 Casino may collect, use, store and protect information when players visit the website, create or use an account, contact support or otherwise use casino services. We aim to handle personal information responsibly, transparently and in line with applicable privacy requirements. By using the website, players acknowledge that information may be processed for the purposes described below.

Lion88 Casino operates under a licence issued by the Curaçao Gaming Control Board, providing a regulated framework for account security, fair play obligations and player fund handling.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are requested. We only seek information that is reasonably connected with operating the account, providing services, meeting legal and security responsibilities, or assisting the player. Information may be collected directly from a player, generated through website use, or received from service providers supporting payments, verification, security and technical operations.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, country of residence, username, password, telephone details and email address. It may also handle preferences, account settings, responsible gaming choices and messages sent to customer support. This information helps establish and maintain an account, communicate with players, provide assistance and apply relevant account controls.

Identity and verification information

To help confirm identity, age, location or eligibility, the site may request verification documents and related information. This can include copies or images of identity documents, proof of address, information about the source or ownership of funds, and records of verification checks. Verification information may be reviewed by authorised staff or specialist providers. These checks help prevent account misuse, fraud, money laundering, underage access and other unlawful or prohibited activity.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, bets, wins, losses, account balances, payment methods, transaction references and related communications. Payment providers may process card, bank or other payment information under their own privacy terms. Where appropriate, the site may receive limited payment or transaction information needed to confirm a transaction, investigate an issue, complete a withdrawal, prevent fraud and maintain accurate account records.

Technical, device and usage information

When a player visits or uses the website, technical information may be recorded. This may include an IP address, browser type, device type, operating system, language, general location information, pages viewed, session times, referral information, error reports and interaction data. This information supports website operation, security monitoring, troubleshooting, service improvement and the detection of unusual activity.

How information is used

Personal information may be used for the following purposes. The exact information used will depend on the activity and the circumstances.

Creating, managing and securing player accounts.
Providing casino services, processing gameplay activity and maintaining account records.
Processing deposits, withdrawals and other payment-related requests.
Confirming identity, age, location and account ownership.
Carrying out verification, anti-fraud, financial crime and security checks.
Detecting, investigating and preventing suspicious, abusive, dishonest or unlawful activity.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending important service messages about accounts, transactions, security, changes or interruptions.
Sending promotional or marketing communications where permitted and where the player has provided consent or another valid permission applies.
Understanding website use, improving functionality, testing services and maintaining reliable systems.
Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.
Protecting the rights, safety, property and legitimate interests of the website, players and other people.

Information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. Examples may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and security specialists. These parties should only receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a lawful request, protect the service, investigate suspected wrongdoing, enforce applicable terms, support a legal claim or protect a person from harm. If business operations change, information may be transferred as part of a restructure, sale or similar transaction, subject to appropriate privacy protections.

Marketing choices

Players may receive service-related communications that are necessary to operate an account. Marketing messages are treated separately where required. Players can follow the unsubscribe instructions in a marketing message or contact support to withdraw consent to marketing. Withdrawing marketing consent does not affect the lawfulness of processing that took place before consent was withdrawn, and it does not necessarily stop essential account or security messages.

Cookies, storage and data security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions active, support account functions, understand website performance and help identify unusual or harmful activity. Some cookies are necessary for the website to work, while others may assist with analytics, functionality or marketing. The availability and purpose of cookies may change as website features develop.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, preferences, gameplay functions or other parts of the website. Browser settings may also allow players to clear existing cookies, receive a notice when cookies are being used or refuse certain categories.

Security of information

Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes, staff procedures and limits on who can view information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect account misuse.

International handling and service providers

Some technology, payment, verification or support providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to protect it and to use providers that are expected to apply suitable privacy and security safeguards. The countries and providers involved may vary according to the services used and the technical arrangements supporting the website.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve issues, maintain records, protect the service or meet applicable requirements. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of a request, a player may have rights concerning personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, requesting deletion where there is no continuing reason to retain it, and withdrawing consent to marketing. Other rights may apply, including asking about the handling of information or raising a concern about a privacy practice.

Making a data request

To exercise data rights, including access, correction, deletion of personal information or withdrawal of consent to marketing, contact support@lion88casino.top. Please describe the request clearly and provide enough information to help identify the relevant account or records. For security, we may need to verify the identity of the person making a request before providing information or changing account details. A request may be limited or refused where permitted or required by law, including where fulfilling it could affect another person’s privacy, compromise security checks or conflict with record-keeping obligations.

We aim to respond to privacy requests within a reasonable period. The time needed may depend on the nature and complexity of the request, the information involved and any identity verification required. If a request cannot be completed in full, an explanation may be provided where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website, with the effective date or other update information shown where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.

Questions and concerns

Players with questions about this Privacy Policy or the use of their personal information can contact support@lion88casino.top. We encourage players to raise concerns promptly so that the relevant information and circumstances can be reviewed.